Privacy Policy

Last Updated: September 20, 2026

Allium Independent Living (“Allium,” “we,” “us,” or “our”) operates www.alliumliving.com (the “Website” or “Service”). This Privacy Policy explains how we collect, use, disclose, and protect information in connection with your access to and use of our Website and services, including communications through telephone, email, SMS/text messaging, and other communication methods.

Allium Independent Living is the operator of the alliumliving.com website and is responsible for the processing of personal information collected through the Website and our services.

We take your privacy seriously and are committed to protecting the confidentiality and security of your personal information. Please read this Privacy Policy carefully before using our Website or providing us with personal information.

1. INFORMATION WE COLLECT AND HOW WE USE IT

Privacy is important to us at www.alliumliving.com, and we take reasonable measures to protect your personal information.

We may collect information that you voluntarily provide to us, as well as certain information that is automatically collected when you use our Website.

The information we collect may include:

• First and last name

• Email address

• Telephone or mobile telephone number

• Mailing or physical address

• City and state

• Organization or company information

• Information provided through contact or inquiry forms

• Information related to services you request

• Account or registration information

• Usage Data

• Device and browser information

• Information necessary to communicate with you regarding your requests or services

We use this information for purposes including:

• Providing and improving our services

• Responding to inquiries and requests

• Communicating with customers, residents, families, representatives, and other individuals who contact us

• Scheduling and appointment-related communications

• Providing requested information

• Processing transactions or accounts where applicable

• Sending service-related communications

• Sending SMS/text messages when you have provided the required consent

• Sending newsletters or promotional communications when you have requested or consented to receive them

• Maintaining and improving the Website

• Preventing fraud, abuse, and unauthorized activity

• Complying with applicable legal requirements

2. INFORMATION COLLECTED AUTOMATICALLY

When you visit alliumliving.com, we may automatically collect certain information about your device and interaction with the Website.

This may include:

• Web browser type

• IP address

• Time zone

• Device information

• Cookies and similar technologies

• Pages viewed

• Time spent on pages

• Websites or search terms that referred you to our Website

• General information regarding how you interact with the Website

We refer to this information as “Device Information” or “Usage Data.”

Automatically collected information may be used to identify potential cases of abuse, maintain Website security, understand Website usage, and develop statistical information regarding Website performance and use.

3. INFORMATION YOU PROVIDE TO US

Nearly all information we collect is either voluntarily provided by you or collected as part of providing our services.

You may provide personal information when you:

• Contact us

• Complete a form on our Website

• Request information

• Request services

• Communicate with us by telephone, email, or text message

• Subscribe to communications

• Register for an account or service

• Otherwise interact with Allium

The personal information you provide may include:

• Email address

• First name and last name

• Telephone number

• Mobile telephone number

• Address

• City and state

• Organization

• Information contained in your inquiry or communication

• Usage Data

You may choose not to provide certain personal information. However, if you do not provide information necessary for a particular service or communication, we may not be able to provide that service or respond to your request.

If you are uncertain about what information is required, you may contact us at:

info@alliumliving.com

4. INFORMATION ABOUT OUR CLIENTS, RESIDENTS, AND PATIENTS

Allium seeks to collect only information reasonably necessary to provide requested services and operate our business.

Where personal information is provided by clients, residents, patients, family members, representatives, referral sources, or other individuals, we will handle such information in accordance with applicable privacy requirements and this Privacy Policy, subject to any more specific privacy notice or legal requirement that may apply to particular information.

We do not intentionally collect more personal information than is reasonably necessary for the purposes for which it is provided.

5. HOW WE USE YOUR INFORMATION

We may use information collected through our Website and services to:

• Provide, operate, and maintain our Website and services

• Respond to questions and requests

• Communicate with you

• Schedule appointments or services

• Send requested information

• Follow up on inquiries

• Process billing or account-related communications when applicable

• Provide service notifications

• Send SMS/text messages when you have consented to receive them

• Send promotional or marketing communications where you have requested or consented to receive them

• Analyze Website usage

• Improve our Website, services, and customer experience

• Protect against fraud and unauthorized activity

• Enforce our policies

• Comply with legal obligations

6. INFORMATION LEARNED FROM YOUR USE OF ALLIUMLIVING.COM

Use of the Services

We may collect general information about how you use alliumliving.com, including how frequently you use the Website, which pages you visit, and how long you spend on the Website.

Certain Website analytics may be collected through services such as Google Analytics.

We may use this information in aggregate form to improve and enhance the experience of using our Website.

Derived Information

We may analyze user activity on our Website in aggregate form to understand general patterns of Website use.

Such information may be used to improve Website functionality, services, and the user experience.

Where information is shared in aggregated or anonymized form, we seek to prevent it from identifying an individual user.

7. HOW WE SHARE YOUR INFORMATION WITH OTHERS

We do not sell your personal information.

We will not share personal information with third parties except as described in this Privacy Policy or where permitted or required by applicable law.

Information may be shared in the following circumstances:

With Your Consent

We may share information when you provide consent or otherwise authorize us to do so.

Service Providers

We may use third-party companies and individuals to perform services on our behalf, including technology, hosting, communications, analytics, payment processing, customer support, or other business functions.

These service providers may have access to personal information only as reasonably necessary to perform services on our behalf.

Legal Requirements

We may disclose information when we believe disclosure is authorized, required, or appropriate under applicable law, including in response to subpoenas, warrants, court orders, governmental requests, or other legal processes.

Business Transactions

We may disclose information in connection with a merger, acquisition, financing, transfer, sale of company assets, reorganization, or similar business transaction.

Protection of Rights

We may disclose information when reasonably necessary to enforce our Privacy Policy, Terms of Use, agreements, protect our rights or property, protect users, investigate fraud, or address security concerns.

8. SMS / TEXT MESSAGE PRIVACY AND TERMS

Consent to Receive SMS Messages

If you provide your mobile telephone number and affirmatively opt in to receive SMS/text messages from Allium Independent Living / Allium Living, you consent to receive recurring text messages from us at the mobile telephone number you provided.

Your consent to receive SMS messages is not a condition of purchasing any goods or services.

Depending on your relationship with Allium and the communications for which you have opted in, SMS messages may include:

• Appointment reminders

• Scheduling communications

• Service-related communications

• Follow-up messages

• Resident or customer communications

• Responses to inquiries

• Billing or account-related communications

• Important service notifications

• Promotions or offers, when applicable and where you have provided the appropriate consent

Message Frequency

Message frequency varies.

The number of messages you receive may depend on your interactions with Allium, the services you request, appointments, inquiries, account activity, and the type of SMS communications to which you have subscribed.

You may receive recurring messages, and message frequency may vary from week to week or month to month.

SMS Consent and Personal Information

Allium Independent Living does not sell your personal information.

We will not share your mobile telephone number or SMS/text messaging opt-in information with third parties for their own marketing or promotional purposes.

Your consent to receive SMS messages will not be sold or transferred to third parties for their independent marketing purposes.

We may use telecommunications providers, SMS platforms, technology providers, and other service providers to deliver SMS communications on our behalf. Such providers may process information as necessary to provide those services.

Other disclosures of personal information may occur as described in this Privacy Policy, including where required or permitted by law, where you provide consent, or where information is processed by service providers acting on our behalf.

How to Opt Out

You may stop receiving SMS messages at any time by replying:

STOP

to an SMS message received from Allium.

After you send STOP, you may receive a final message confirming that you have been unsubscribed. After that confirmation, you will no longer receive SMS messages from us unless you provide new consent to receive SMS communications.

You may also contact Allium directly to request assistance with stopping SMS communications.

HELP

For assistance with SMS communications, reply:

HELP

to any SMS message received from Allium.

You may also contact us using the contact information provided at the end of this Privacy Policy.

Message and Data Rates

Message and data rates may apply.

Your mobile carrier's standard messaging, text messaging, and data rates may apply to SMS messages sent to or received from Allium.

Allium Independent Living is not responsible for charges imposed by your wireless carrier.

Supported Carriers

SMS availability may vary depending on your wireless carrier and mobile service plan.

9. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to track activity on our Website and store certain information.

Tracking technologies may include tags, scripts, pixels, and cookies used to collect information, analyze Website usage, improve our Website, and provide certain Website functionality.

Cookies

A cookie is a small file placed on your device.

You may configure your web browser to refuse cookies or notify you when cookies are being sent. However, if you do not accept cookies, certain portions of our Website may not function properly.

Cookies may be either:

• Persistent cookies, which remain on your device until they expire or are deleted; or

• Session cookies, which are deleted when you close your web browser.

Necessary / Essential Cookies

Type: Session Cookies

Administered by: Allium

These cookies may be necessary to provide services available through the Website and to enable certain Website features. They may assist with authentication, security, and prevention of fraudulent use.

Functionality Cookies

Type: Persistent Cookies

Administered by: Allium

These cookies may allow the Website to remember choices you make, such as preferences or language settings, and may help provide a more personalized experience.

10. GOOGLE ANALYTICS AND THIRD-PARTY ANALYTICS

We may use analytics services, including Google Analytics, to understand general Website usage and improve our Website and services.

Analytics information may include information regarding pages visited, Website interactions, device information, and general usage patterns.

Where possible, we use aggregated or anonymized information for statistical and analytical purposes.

Third-party analytics providers may have their own privacy policies governing their collection and processing of information.

11. THIRD-PARTY SERVICES AND SOCIAL NETWORKING

The alliumliving.com Website may contain or integrate with third-party services, applications, or social networking platforms.

You may have the option to connect or interact with third-party services.

Information that you choose to share with those third parties may be subject to the applicable third party's privacy policy and terms of service.

Allium does not control the privacy practices of third-party services that operate independently from Allium.

12. LINKS TO OTHER WEBSITES

Our Website may contain links to other websites, applications, or services that are not operated by Allium.

We refer to these as “Other Sites.”

Any information you provide to Other Sites is provided directly to the owner or operator of that site and is subject to that site's privacy policy and practices.

This Privacy Policy does not apply to Other Sites, and Allium is not responsible for the privacy, security, content, or practices of Other Sites.

We encourage you to review the privacy policy of any third-party website before providing personal information.

13. DELETING YOUR INFORMATION

If you would like to request deletion of personal information or an account associated with alliumliving.com, please contact us at:

info@alliumliving.com

We will review and process the request as reasonably practicable and as required by applicable law.

Some information may remain in archived or backup copies for a period of time and may be retained where necessary for legal, regulatory, security, accounting, or legitimate business purposes.

14. HOW WE PROTECT YOUR INFORMATION

We employ administrative, physical, and electronic measures designed to protect personal information from unauthorized access, use, alteration, or disclosure.

However, no security system or method of transmission over the Internet is completely secure or impenetrable.

Accordingly, while we take reasonable measures to protect your information, we cannot guarantee the absolute security of information transmitted to or through our Website.

15. CHILDREN'S PRIVACY

Our Website is not intended to knowingly collect personal information from children under the age of 13.

We do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete that information as soon as practicable, subject to applicable legal requirements.

16. YOUR CHOICES REGARDING COMMUNICATIONS

You may choose not to provide certain personal information.

You may also unsubscribe from certain promotional communications by following the instructions provided in those communications.

For SMS communications, you may opt out at any time by reply STOP.

For SMS assistance, reply HELP.

Please note that opting out of certain communications may not prevent us from sending necessary service-related, transactional, legal, or other communications where permitted or required by law.

17. CHANGES TO THIS PRIVACY POLICY

We may modify or revise this Privacy Policy from time to time.

Any information collected will be subject to the Privacy Policy in effect at the time the information is collected, except where otherwise required by applicable law.

When we make material changes to this Privacy Policy, we may provide notice through our Website, by email, through the Service, or by other appropriate means.

The “Last Updated” date at the beginning of this Privacy Policy indicates when the Privacy Policy was most recently revised.

Your continued use of the Website after changes become effective constitutes acceptance of the revised Privacy Policy to the extent permitted by applicable law.

18. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy, your personal information, or our SMS communications, please contact us:

Allium Independent Living

Website: www.alliumliving.com
Email: info@alliumliving.com
Telephone: (888) 888-0780

For SMS assistance, you may also reply HELP to an SMS message received from Allium.

For SMS opt-out, reply STOP.

SMS DISCLOSURE SUMMARY

For convenience, the following SMS disclosures apply to Allium's text messaging program:

Consent: By opting in, you consent to receive recurring SMS/text messages from Allium Independent Living.

Message Frequency: Message frequency varies.

Opt-Out: Reply STOP to opt out.

Help: Reply HELP for help.

Rates: Message and data rates may apply.

Marketing Information: Allium does not sell personal information and will not share your mobile telephone number or SMS opt-in information with third parties for their own marketing purposes.

No Purchase Required: Consent to receive SMS messages is not a condition of purchasing goods or services.