Privacy Policy

Last Updated Sep 12, 2025

Our Privacy Policy explains how information is collected, used and disclosed by alliumliving.com , with respect to your access and use of our services, through our website (“Service” or “alliumliving.com ”) or in connection with third party services.

alliumliving.com website is owned by Allium Independent Living, which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by alliumliving.com, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using alliumliving.com website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

Information We Collect and How We Use It

Privacy is important to us at www.alliumliving.com and we take your privacy very seriously.

We want you to be comfortable using www.alliumliving.com , so we’ve described in detail below what information we collect and how it is used.

When you visit alliumliving.com, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms refer you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.

Why do we process your data?

Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.

You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via info@alliumliving.com

Information You Provide to Us

Nearly all the information we collect is either voluntary or part of the normal Service process. alliumliving.com does not collect any information from our nurses, clients, or patients; other than what is absolutely necessary and given with informed consent.

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

• Email address

• First name and last name

• Phone number

• Usage Data

Information Learned From Your Use of alliumliving.com

Use of the Services: We collect information about how you use alliumliving.com . This information includes general usage statistics, including but not limited to information such as how often you use alliumliving.com , what pages you visit, or how long you spend on the site. All of this information is automatically collected by

Google Analytics and is entirely anonymous. We use this information in aggregate form to improve and enhance the experience of using alliumliving.com .

Derived Information: We also gather and analyze user actions on alliumliving.com anonymously and in bulk, in order to derive or infer aggregate statistics characteristics, that may be descriptive of not just you, but of a broader category of people (for example, when someone is likely to visit the website, the day of the week they are likely to engage in a certain activity, and when and where someone normally uses the Service). This derived information is anonymized and used to improve and personalize the recommendation services alliumliving.com provides to you and our other users.

We may share anonymous aggregated information, including but not limited to the derived information described above, with third parties. If you would like to opt-out of the Google Analytics Advertising Features, your data can be accessed and/or deleted via My Activity.

How We Share Your Information with Others

We never sell personal information to anyone, including third party vendors. We will not share the personal information we have collected from you, except as described below:

• When you give us your consent to do so, like when we tell you that the information you provide will be shared in some way and you provide us that information.

• When we believe that we are authorized or legally required to do so or that doing so is necessary or appropriate to comply with the law or legal processes or respond to lawful requests or legal authorities, including things like subpoenas, warrants or court orders.

• In connection with any merger, transfer or sale of company assets, financing, acquisition, or similar transaction or circumstance.

• In connection with third parties which perform services on our behalf; or

• To enforce or apply our Privacy Policy, our Terms of Use or our other policies or agreements.

Sharing Content with Third Party Services

The alliumliving.com Service may feature direct integration with a variety of social networking services such as Twitter or Facebook, enabling users of alliumliving.com to link accounts with those services. The choice to share data collected by alliumliving.com with these services is an optional feature of the alliumliving.com Service. alliumliving.com will only share information with social networking services that the user chooses to share. Users are responsible for the content they choose to share and are bound by the respective terms of service and privacy policy for each social networking service. alliumliving.com has no responsibility to provide or maintain integration with any particular third-party service.

Tracking Technologies and Cookies

We use cookies and similar tracking technologies to track the activity on our Service and store certain information. Tracking technologies used are tags and scripts to collect and track information and to improve and analyze our Service. The technologies we use may include:

Cookies or browser cookies. A cookie is a small file placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our Service. Unless you have adjusted your browser setting so that it will refuse cookies, our Service may use cookies.

Cookies can be “persistent” or “session” cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.

We use both session and persistent cookies for the purposes set out below:

Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These cookies are essential to provide you with services available through the website and to enable you to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these cookies, the services that you have asked for cannot be provided, and we only use these cookies to provide you with those services.

Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These cookies allow us to remember choices you make when you use the website, such as remembering your login details or language preference. The purpose of these cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you use the website.

Deleting Your Account

If you’d like us to delete your personal account at alliumliving.com, please contact us with your request. We will take steps to delete your information as soon as is practicable, but some information may remain in archived/backup copies for our records and as otherwise required by law.

How We Protect Your Information

We employ administrative, physical and electronic measures designed to protect your information from unauthorized access. However, despite those efforts, no security measures are perfect or impenetrable and no method of data transmission can be guaranteed against any interception or other type of misuse.

Links to Other Sites

alliumliving.com may contain links to other services, apps and sites not operated by us (we refer to these as “Other Sites”). Any information you provide on those Other Sites is provided directly to whoever owns that site and is subject to their privacy policy. Our Privacy Policy does not apply to those Other Sites, and we are not responsible for the content you provide to or the privacy and security practices and policies of those Other Sites.

Removal of Information from Children

We do not knowingly collect personal information from children under 13. If we learn that we have collected the personal information of a child under 13, we will take steps to delete the information as soon as possible.

Changes to Our Privacy Policy

Any information that is collected is subject to our Privacy Policy in effect at the time such information is collected. We may, however, modify and revise our Privacy Policy from time-to-time. In the event of a modification to the Privacy Policy, alliumliving.com will send notification to you that a change has occurred via the alliumliving.com Service. It is required that you accept the revised Privacy Policy before continuing to use the Service. By accepting changes to the policy, you are agreeing to be bound by the revised policy.

Terms and Conditions:

If you have consented to receive text messages from Good Heart Inc., you may receive messages related to the following:

• Appointment reminders

• Follow-up messages

• Billing inquiries

• Promotions or offers (if applicable) If you see the customer selected a conversational use case, do not add this reference to your email thread, instead, make sure the customer adds the matching use cases to this portion of the Terms info.

Example: "Hello, this is a friendly reminder of your upcoming appointment with Dr. Alex at our Office on Sep 12, 2025 at 09:00 AM. You can reply STOP to opt out of SMS messaging from Good Heart Inc. at any time."

Questions or Concerns

Please contact us by emailing info@alliumliving.com or calling (800) 240-0270 if you have any questions or concerns about our Privacy Policy.